FAQ

Car tyres generally need to be replaced after being driven on for 30-50 000km. SUV tyres need changing every 20 000km and bakkie tyres can last up to 100 000km! Tyre longevity depends on tyre quality, driving style, regular balancing and wheel alignment, braking and acceleration habits and road condition. Certain tyres come with a tyre usage indicator, which “rises” to the surface of the tyre when the tyre tread is worn out. The legal tread depth limit in South Africa is 1mm. Most new tyres are manufactured with 8mm of tread. Alternately, you can always pop in to one of our fitment centres for a free tyre inspection!

Simply visit our website (www.jackstyres.co.za) and browse our selection of products. Utilize the search bar or filter the product list by size or brand. Once you’ve found the product you require for your vehicle, select the quantity and add them to your cart. Then, proceed to the checkout, where you can enter your personal details and conclude payment. Our team will then let you know when the soonest available fitment date is.

Jacks Tyres Online currently accepts: online card payments via PayFast (Visa, MasterCard, American Express). Other payment methods (Cash & EFT) are only accepted in store for the time being.

Of course! Our team of industry experts are ready to assist you in selecting the right tyres, rims, batteries, shocks, brakes, suspension parts and more. You can contact our store via landline (031 465 9214), WhatsApp (061 769 9841), Email (sales@jackstyres.co.za) or Instant Message on our social media accounts. If you want to verify the correct tyre size for your vehicle, go to www.wheel-size.com.

We have 4 of our own fitment centres which can fit your purchased tyres at no additional labour or courier cost! These branches are located in Durban, Johannesburg, Port Shepstone and Bizana. During the checkout process, you can select a preferred fitment centre near you, and they will handle the installation for you.

Our return policy varies depending on the product and manufacturer. Generally, we offer a 7-day return policy for unused and unmounted tyres. Please refer to our returns and refunds page on our website for detailed information. In the rare instance that we cannot supply the products you paid for, we will refund you in full.

Yes, we frequently run promotions and offer discounts on various automotive brands. Be sure to check our website regularly and opt in to receive email marketing from us after you checkout (no spam!)

We provide detailed information about each tyre, including size, specifications, and tread pattern which you can cross reference with the tyre markings on the wheels on your vehicle. Additionally, the tool found at www.wheel-size.com helps you find the right tyres for your vehicle based on its make and model.

Shipping costs and delivery times vary depending on your location and the products you purchase. Shipment of products to any of our 4 fitment centres is free. After the checkout process, our team will be in contact with you via email and SMS to keep you updated on the status of your order. We strive to deliver your order as quickly as possible.

Most of the tyres we sell come with a manufacturer’s warranty against defects. All Continental tyres fitted at our stores carry a 1 year free Contisure all road hazard warranty. The warranty details can vary, so we recommend checking the product description or contacting our sales team for specific warranty information.

Yes, you will receive an order number via email and SMS once your order has been placed. You can contact usto track your order at any point.

No! Once your tyres have been purchased, you have up to 6 months in which to fit them on your vehicle at our fitment centres. We do recommend that you come in as soon as possible though.

Wheel alignment is important when fitting new tyres to your vehicle because it promotes longevity of tyres, ensures even wear, and prevents faulty suspension parts from damaging the new tyres. Aim to do balancing, rotation* (depending on the vehicle) and wheel alignment every 7000km.

By law, we are required to dispose of old tyres safely. If you would like your old tyres returned to you for recycling purposes, please indicate that to the manager on duty when you come in for fitment.

We are working on it! For now, all our customers can enjoy our low tyre and service prices, free coffee and unlimited wireless internet access in our comfortable lounge.

We can assist customers in local areas during work hours for a call-out fee.

Yes we do, please ask the manager on duty to assist you with this while your vehicle is booked in our workshop.